Delivery Policy

1. Digital Delivery

All services are delivered digitally. No physical goods. Final files sent by email in the agreed format within the delivery timeline.

2. Timelines

• Voice plan: 4 business days from confirmed brief
• Story plan: 8 business days from confirmed brief
• Legacy plan: agreed monthly schedule
• Rush 48h: available as add-on for Voice and most Story projects

3. Formats

Google Docs, Word (.docx), or plain text. Specified during brief confirmation.

4. Languages

English and French, written natively. Each version written separately, not translated.