Refund Policy

1. Our Commitment

If we cannot deliver the agreed work within the agreed timeline through our fault, you are entitled to a full refund.

2. Cancellations

• Before brief confirmation: full refund within 5-10 business days
• After brief confirmation but before first draft: 50% credit valid 12 months
• After first draft delivery: revision rounds apply, no refund

3. Process

Contact hello@safacopywrite.com with your order reference. Refunds processed via Stripe to your original payment method within 10 business days.

4. Legal Rights

Your rights under French consumer law and EU Directive 2011/83 are preserved.